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职场友谊对组织公民行为和工作倦怠的影响:一个有调节的中介模型
其他题名The Influence of Workblace Friendshib on Organizational Citizenship Behavior and Job Burnout: A moderated mediation model
张音喆
导师陈毅文
2022-12
摘要鉴于组织中微观的社会关系,职场人际对员工行为以及组织结果的影响受到广泛关注。儒家思想认为,人是一种“群”的存在,其中心思想乃“仁”,提倡人际交往应基于人际和谐,儒家五常“仁义礼智信”贯穿中华伦理的发展中,成为中国价值体系中最核心的因素。汲取历经千年弥新的哲理,儒家思想影响着我们的价值观和人际交往的行为方式,对于职场人际来说,职场友谊即是儒家思想的投射与体现,因此职场友谊逐渐成为了组织管理领域中的研究热点。 不同于一般社会情境中的友谊,职场友谊既包含友情双方的真情实感,又与职场这一特殊情境中的现实功利不可分割,由于其特殊性与矛盾性,引发了各学界的较大纷争。为了深入探讨职场友谊对组织层面的预测作用,本研究以个体心理变化为主体,旨在讨论职场友谊将如何通过个体心理变化带来不同的组织层面结果。本文基于资源保存理论,采用问卷法,运用SPSS进行数据处理与分析,通过职场人际资源这一视角,探讨职场友谊、组织公民行为、工作倦怠的关系。 通过对409份在职人员数据进行分析,研究发现:(1)职场友谊与组织公民行为人际维度正相关;(2)职场友谊与工作倦怠负相关;(3)关系能量在职场友谊与组织公民行为人际维度间具有中介作用;(4)关系能量在职场友谊与工作倦怠间具有中介作用;(5)职场错失焦虑在职场友谊与工作倦怠间具有中介作用;(6)职场社会自我效能感在职场友谊和组织公民行为人际维度间具有调节作用。 与以往职场友谊的研究相比,本研究更注重个体心理层面变化,引入关系能量作为主体的情绪情感体验,提供独特视角,更关注职场错失焦虑除社交媒体使用以外的研究,具有理论意义和创新性。研究结果将为企业文化建立、制度设立、选人用人和员工职业规划等方面提供指导建议。
其他摘要In consideration of the social relations in medium-level view and microscopic view within organizations, the influence of workplace interpersonal relationship on employee behavior and organizational behavior is widely concerned by management science. According to Confucianism, human beings exists in "groups", and the central theme of Confucianism is benevolence, which means that harmonious relations between people should be emphasized. The five Confucian virtues of benevolence, righteousness, propriety, wisdom, and faithfulness has run through the development of Chinese ethics and become the most important elements in China's value system. When drawing on unfading philosophies from thousands of years of history, we can see that Confucianism has shaped our values and the way we interact with people, and for workplace interpersonal relationship, workplace friendship is the projection and embodiment of Confucianism. and naturally becomes a research hotspot in the field of organization management. It is different from friendship in society situation, the workplace friendship comprise with sincere feeling and workplace interest. Most academic disputes that because particularity and contradiction. For explore the impact of workplace friendships influence to organizational. Compared with previous on workplace friendship, this researched focuses on individual psychological changes, The purpose of this research is to explore the different organizational outcomes of workplace friendship through different psychological changes, it provides a unique perspective for the future research direction of workplace friendship, that have innovation. The research is based on resource conservation theory, based on a questionnaire survey, SPSS was used for data processing and analysis, perspective of workplace interpersonal resources, discuss relative of workplace friendship with organizational citizenship behavior and job burnout. After analyzing the data of 409 workers, the conclusion is as following: (1) Workplace friendship positively related to organizational citizenship behavior interpersonal dimension. (2) Workplace friendship negatively to job burnout. (3) Relationship energy works as an agent effect between workplace friendship and organizational citizenship behavior interpersonal dimension. (4) Relationship energy mediated among workplace friendship and job burnout. (5) Workplace FoMO mediated among workplace friendship and job burnout. (6) Workplace social self-efficacy up-regulates the direct effect of workplace friendship on organizational citizenship behavior. Compare this with previous research on workplace friendships, This study pays more attention to individual psychological variation, Introducing relational energy as the subject's emotional experience and special perspective. It is have theoretical significance and innovation to pay more attention to the research on workplace FoMO except social media use.Based on the above research, this study has certain theoretical significance and will provide guidance and suggestions in the establishment of corporate culture, regulations establishment, selection and employment, and employee career planning.
关键词职场友谊 关系能量 职场错失焦虑 组织公民行为 工作倦怠
学位类型硕士
语种中文
学位名称理学硕士
学位专业应用心理学
学位授予单位中国科学院大学
学位授予地点中国科学院心理研究所
文献类型学位论文
条目标识符http://ir.psych.ac.cn/handle/311026/45100
专题社会与工程心理学研究室
推荐引用方式
GB/T 7714
张音喆. 职场友谊对组织公民行为和工作倦怠的影响:一个有调节的中介模型[D]. 中国科学院心理研究所. 中国科学院大学,2022.
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